LIVE Patient Care Services For Medical Practices & Healthcare Providers
Our HIPAA Certified and compliant Patient Care Coordinators are professionally trained and ready to help your patients with the utmost care over the phone.
Patient
Services
Our HIPAA Certified and compliant Patient Care Coordinators are professionally trained and ready to help your patients with the utmost care over the phone.
Live Incoming Phone Call Relief
Forward all your inbound call to us during normal business hours or 24/7.
We can answer just rollover calls - it rings to your office first if it goes unanswered the call rolls over to us.
On Demand & Flexible Schedules
We can schedule, reschedule, cancel patient appointments directly in your system.
Input new patients into your system and collect all necessary demographic information.
Fire off new patient or scheduling forms via email or text.
Take payments, answer patient questions, and more.
English and Spanish Speaking Agents
24/7 Healthcare Receptionists
Weekends, After Hours & Public Holidays
On-Call and Physician Dispatch
We'll contact your on-call physicians and/or administrators via your preferred sequence of email, text and phone call (even multiple times!) to make sure your patients are being taken care of.
Urgent & Non-Urgent Appointment Scheduling
Screen for emergencies and directly transfer to 911 if required.
We work closely with your office staff to tailor our incoming call service to best suit your practice!
Inbound Scheduling or Marketing Calls
Forward just your scheduling or new patient incoming phone calls.
Running a marketing campaign? We can help answer consultation inquiries.
Processes Incoming Text Messages and Emails
Our agents have experience in follow complex sales scripts and scheduling processes.
Patient care coordinators can field calls back to the office or outside phone line using a warm or cold transfer.
Outbound Scheduling Calls
We personally call your patients or clients that need to schedule any type appointment, procedure or treatment.
Call your no-shows and cancellations to reschedule.
Patients are scheduled in real time, directly into your schedule.
We confirm patient's insurance and demographic information at time of scheduling and update your system.
Custom Scripts or Use Ours
We are 100% focused on calling your patients, making sure it gets done so your staff doesn't have to.
Consultation Follow Ups & Lead Nurturing
Follow up calls to patients that came in for a consultation but didn't schedule a procedure.
Automatically forward your leads or online inquiries to us and we'll personally call to get them on the schedule.
Referral Follow Up Calls
Pre-screen Patients
Custom Scripts
Text/Email Follow Up
Appointment Reminder Calls
Live Appointment confirmation calls.
Communicate important information such as COVID procedures, new patient paperwork, insurance information, etc.
Confirm appointment directly in your system.
Reschedule or cancel appointment if needed.
Pre-appointment and Daily Confirmation Calls
Call your no-shows and cancellations to reschedule.
Patient Satisfaction Surveys
- Perform Phone Call Surveys - option to call as a 3rd party for honest reviews.
- Calculate Office's Net Promoter Score
- Valuable feedback from patients, employees or clients
- Email patients link to submit reviews on your website, Google or Facebook
The Best in the Business
We've been around for over TEN years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
How We Work
Month to Month Contracts
To get started we'll send you our month to month contract and Business Association Agreement for HIPAA purposes. Absolutely no hidden fees.
Choose the services you need and pay for nothing else.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding call with your team to learn all the nuances about your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated patient care coordinators work as a seamless extension of your practice - patients won't even realize they are speaking with a remote receptionist.
Doctor's schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Practice Management System
While we are on the phone with your patients, we are able to:
Schedule Patients Directly in Your System
Document the Outcome of All Calls
Update Patient's Insurance & Demographic Information
Input New Patients Directly in Your EMR
Email or Text New Patients Forms, Portal Instructions or Confirmations
Pull Recall & Scheduling Reports
Create Tasks for Staff Members
Process Payments
And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In additional to hourly reports our patient care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real time.
HIPAA Certified & Quality Control
All of our patient care coordinators are HIPAA certified and undergo rigorous training in phone etiquette and medical terminology. National Recalls is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure.
We have entire quality control department dedicated to making sure our patient care coordinators are providing the best service possible to you and your patients.
Need to communicate important information to your patients such as a move, new ownership, new doctors, new services, promotions, etc.?
Our Patient Care Coordinators can make those call for you!
Patient Reactivations
Why inactive patients are the new gold rush!
- The untapped potential of monetizing inactive patients is staggering ($4000 - $6000+/month!), but there’s one major drawback: it’s a nuisance to do in-house.
- Fastest ROI: why wait months for ads and SEO to be “optimized” and invest many thousands of dollars when it’s statistically proven that hundreds of inactive patients are a phone-call away from coming back in?
- Long Term Value of Patients is Unlocked. By reintroducing hundreds to thousands of inactive patients back into the patient management cycle, practices are maximizing the life time value of every patient.
- Proven scripts and experience equals efficiency. Why go through the learning curve of creating and testing scripts when someone else knows exactly what to say to reactivate the maximum number of patients?
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