We LITERALLY Wrote the Book on Recalls!!
Get your FREE copy here:
Who Are We?
National Recalls was founded in 2010 by Angela Fisher-Aprahamian and is based out of Los Angeles, California. Amanda Bayer-Freudenberg, who met Angela in college at Texas State University, became a partner in the company in 2013. Since then, National Recalls has grown into a successful all-women owned and operated business.
We provide quality services to you and your patients by creating an outlet for your office that handles a variety of tasks from incoming phone call answering, appointment scheduling, daily confirmations to lead nurturing and satisfaction surveys. Using our services enables your staff to focus fully on the patients who are actually in the office, making them happier and creating more efficient appointments.
Unlike temporary employees, we think about things from your perspective as a business owner. We are totally focused on generating increased revenues for your practice, not on getting to the end of the day! We are proven to generate up to 50% more business than an average employee.
Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible. All of our representatives are HIPAA certified and use only the most secure resources to access any databases. We work directly with your staff to ensure a seamless transfer of information because we consider ourselves to be an extension of your office, and so will your patients!
Over $15,000,000
In total revenue generated for our customers!
The Personal Touch
National Recalls sets itself apart by having a live representative contact your patients, bringing back the personal touch to help preserve your relationships. It has been shown that speaking to a live person at the other end of the phone creates a sense of caring that cannot be replicated through an automated service.
Personally reaching out to patients is a form of interactive care and will create greater loyalty to your practice. We offer that personal touch at a fraction of the cost it would take you to hire someone; by using us you needn't worry about the overheads, time, and space required for a full time employee.
Our promise is to take your practice to the next level of success. We can devote our full attention to the things that keep your office running smoothly without the stresses that employees bring. Give us a call to discuss your practice today!
The Best in the Business
We've been around for over TEN years. Our quality is over the top, second to none. Curious about how we sound? We'll drop you a sample call and you can hear for yourself.
On-Demand Reporting
Our custom built software allows us to track the outcome of all calls placed to your patients. Log in to your account anytime, 24/7 to view your reports on demand and see our progress.
Including copies of the actual lists, a breakdown of appointments scheduled, the return on investment and capture rate.
Certified Experts
National Recalls is the only administrative services company out there today that offers live callers and requires all employees to take a course and hold a certificate on HIPAA compliance. All of our services are HIPAA compliant and verified.
Medically Trained
All of our HIPAA certified, Patient Care Coordinators go through rigorous training in phone etiquette and medical terminology. National Recalls Quality Control infrastructure is second to none in the industry to ensure your patients are getting the BEST quality of service.
Privacy
Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible. Including our encrypted reporting process.
Copyright National Recalls 2020 -- All Rights Reserved