HIPAA Certified. Live Callers.
Over 13 Years of Experience working with Medical Practices
Curious about how we sound?
Click play and hear how Angela sounds! She one of our many talented patient care coordinators.
Virtual Patient Care Coordinators for Medical Practices
Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just ANY agent is answering your calls!
Customized Incoming Phone Call Answering
Answering All of your Incoming Calls
Overflow/Rollover Calls
Scheduling or New Patient Calls
Flexible Schedules
After Hours
On-Call Dispatch
Scheduling Patients Directly In Your EMR, EHR or Practice Management System
Outbound Scheduling Calls
Recalls, Recare & Reactivation Calls
Confirmation and Reminder Calls
No-Show and Cancellations
Lead Nurturing
Consult Follow-Ups
Referral Follow-Ups
Appointment Requests
A La Carte Services
Marketing Campaigns
Voicemail Processing
Chat and Scheduling Requests Processing
Services Customized for Your Office
Virtual Patient Care Coordinators for
Medical Practices
Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just ANY agent is answering your calls!
Customized Incoming Phone Call Answering
Answer All of your Incoming Calls
Overflow Calls
Scheduling or New Patient Calls
Flexible Schedules, Including After Hours
Schedule Patients Directly In Your EMR, EHR or Practice Management System
Outbound Scheduling Calls
Recalls, Recare & Reactivation Calls
Confirmation and Reminder Calls
No-Show and Cancellations
Consult Follow -Ups & Lead Nurturing
A La Carte Services
Marketing Campaigns
Voicemail Processing
Chat and Scheduling Requests Processing
Services Customized for Your Office
Curious about how we sound?
Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
Contact Us
Interested how our services can help your practice?
Schedule a call below or send us an email to learn more!
Schedule a call with our sales team or quick demo to learn more:
How We Work
Month to Month Contracts
To get started we'll send you our month to month contract and Business Association Agreement for HIPAA purposes. Absolutely no hidden fees.
Choose the services you need and pay for nothing else.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding call with your team to learn all the nuances about your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated patient care coordinators work as a seamless extension of your practice - patients won't even realize they are speaking with a remote receptionist.
Doctor's schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Practice Management System
While we are on the phone with your patients, we are able to:
Schedule Patients Directly in Your System
Document the Outcome of All Calls
Update Patient's Insurance & Demographic Information
Input New Patients Directly in Your EMR
Email or Text New Patients Forms, Portal Instructions or Confirmations
Pull Recall & Scheduling Reports
Create Tasks for Staff Members
Process Payments
And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In additional to hourly reports our patient care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real time.
HIPAA Certified & Quality Control
All of our patient care coordinators are HIPAA certified and undergo rigorous training in phone etiquette and medical terminology. National Recalls is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure.
We have entire quality control department dedicated to making sure our patient care coordinators are providing the best service possible to you and your patients.
The Best in the Business
We've been around for over TEN years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
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