HIPAA CERTIFIED LIVE PATIENT CARE COORDINATORS FOR MEDICAL PRACTICES
Your patients deserve to speak to a medical receptionist who's warm and reliable. Our coordinators mirror your office's culture and work in your current systems just as if they were down the hall in the next office. We are an extension of your practice and tailor our services to meet your needs.
Incoming or Overflow Call Answering
Scheduling Phone Calls
After Hours and On-Call Dispatch
Outbound Scheduling Calls
Recalls & Reactivations
Lead Nurturing
Confirmation Calls
HIPAA Certified
Trained & Ready To Go
Curious about how we sound? Click play and hear how Angela sounds! She one of our many talented patient care coordinators.
HIPAA CERTIFIED LIVE PATIENT CARE COORDINATORS FOR MEDICAL PRACTICES
Your patients deserve to speak to a medical receptionist who's warm and reliable.
Our coordinators mirror your office's culture and work in your current systems just as if they were down the hall in the next office. We are an extension of your practice and tailor our services to meet your needs.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
Incoming or Overflow Call Answering
Scheduling Phone Calls
After Hours and On-Call Dispatch
Outbound Scheduling Calls
Recalls & Reactivations
Lead Nurturing
Confirmation Calls
HIPAA Certified
Trained & Ready To Go
Supporting Your Practice
Dedicated Patient Care Coordinators - Not just any patient coordinator is answering and making your calls.
Securely integrate with your scheduling system or practice management software.
Comprehensive Onboarding and Support
Custom Call Scripting
HIPAA Certified and Compliant
Supporting Your Practice
Dedicated Patient Care Coordinators - Not just any patient coordinator is answering and making your calls.
Securely integrate with your scheduling system or practice management software.
Comprehensive Onboarding and Support
Custom Call Scripting
HIPAA Certified and Compliant
Instant appointment scheduling
While securely accessing your scheduling system, our Patient Care Coordinators can schedule, reschedule and cancel appointments while on the phone with the your patients.
During scheduling we also confirm and update demographic and insurance information.
Dr. Scott Huffer says:
"I would say we get a 10X return on our investment in National Recalls in gross sales....That adds up to about $12,000 of additional monthly revenue, which we can project will up to an additional $144,000 annually."
The Best in the Business
We've been around for over TEN years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
Curious about how we sound?
Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
Virtual Patient Care Coordinators for Medical Practices
Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just ANY agent is answering your calls!
Customized Incoming Phone Call Answering
Answering All of your Incoming Calls
Overflow/Rollover Calls
Scheduling or New Patient Calls
Flexible Schedules
After Hours
On-Call Dispatch
Scheduling Patients Directly In Your EMR, EHR or Practice Management System
Outbound Scheduling Calls
Recalls, Recare & Reactivation Calls
Confirmation and Reminder Calls
No-Show and Cancellations
Lead Nurturing
Consult Follow-Ups
Referral Follow-Ups
Appointment Requests
A La Carte Services
Marketing Campaigns
Voicemail Processing
Chat and Scheduling Requests Processing
Services Customized for Your Office
Virtual Patient Care Coordinators for
Medical Practices
Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just ANY agent is answering your calls!
Customized Incoming Phone Call Answering
Answer All of your Incoming Calls
Overflow/Rollover Calls
Scheduling or New Patient Calls
Flexible Schedules, Including After Hours, On-Call Dispatch
Schedule Patients Directly In Your EMR, EHR or Practice Management System
Outbound Scheduling Calls
Recalls, Recare & Reactivation Calls
Confirmation and Reminder Calls
No-Show and Cancellations
Consult Follow -Ups & Lead Nurturing
A La Carte Services
Marketing Campaigns
Voicemail Processing
Chat and Scheduling Requests Processing
Services Customized for Your Office
Curious about how we sound?
Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
Features
Month to Month Contracts
To get started we'll send you our month to month contract and Business Association Agreement for HIPAA purposes. Absolutely no hidden fees or setup costs.
Choose the services you need and pay for nothing else.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding meeting with your team to train and learn all the nuisances about your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated patient care coordinators work as a seamless extension of your practice - patients won't even realize they are speaking with a remote receptionist.
Doctor's schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Practice Management System
We securely access your practice management system using HIPAA compliant methods so we're able to:
While we are on the phone with your patients, we are able to:
Schedule Patients Directly in Your System
Document the Outcome of All Calls
Update Patient's Insurance & Demographic Information
Input New Patients Directly in Your EMR
Email or Text New Patients Forms, Portal Instructions or Confirmations
Pull Recall & Scheduling Reports
Create Tasks for Staff Members
Process Payments
And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
In additional to the ability to receiving messages in real time, we automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. Our patient care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages in real time.
HIPAA Certified & Quality Control
All of our patient care coordinators are HIPAA certified and undergo rigorous training in phone etiquette and medical terminology. National Recalls is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure.
We have entire quality control department dedicated to making sure our patient care coordinators are providing the best service possible to you and your patients.
Industries
Our services are successful with ALL types of healthcare practices.
Dental & Orthodontics
Optometry & Ophthalmology
Primary Care & Cardiologists
Dermatology & Med Spas
Hearing Specialists & Equipment
Chiropractic & Physical Therapy
Pediatrics
Obstetrician/
OBGYN
Cosmetic & Plastic Surgery
And More!
Our Structure
Our custom built software allows us to track the outcome of all inbound and outbound calls placed to your patients, how many appointments we scheduled, and practice specifics such as scheduling guidelines, insurances accepted - everything down to what the front of your office looks! This way, when we're talking to your patients it's as if we're calling directly from your office.
- Detailed On-Demand Reporting
- Automated Patient Messages
- HIPAA Compliant
On-Demand Reporting
Our custom built software allows us to track the outcome of all calls placed to your patients. Log in to your account anytime, 24/7 to view your reports on demand and see our progress.
Certified Experts
National Recalls is the only administrative services company out there today that has live callers and requires all employees to take a course and hold a certificate on HIPAA compliance. All of our services are HIPAA compliant and verified.
Medically Trained
All of our HIPAA certified, Patient Care Coordinators go through rigorous training in phone etiquette and medical terminology. National Recalls Quality Control infrastructure is second to none in the industry to ensure your patients are getting the BEST quality of service.
Privacy
Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible. Including our encrypted reporting process.
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